I need some help in regards to Reliance. I got a message from them yesterday saying that the last bill I paid was March. I have proof that I paid though. I called them this morning to find out what's going on. They said that yes, I have been paying monthly BUT it's paying the bill at the old place. Not my new one. So I owe over $140 for my new place. I told them to transfer the services to my new place back in April. They told me that I have to come up with this money again in order to close the account at the other place. After I pay it, it will be transfered and credited to my account at a later date. I told them I couldn't. I don't have the money. I'm a stay at home mom, my bf is having problems with work. His boss hasn't given him any pay since he's started. They are still insisting on me paying for their mistake regardless. In the end, I will only be credited the extra $140 NOT the money I've been paying since April, why can't they just close the account and credit me the money I've already paid? I'm at a loss because I don't have the money that they want. I won't have it for quite some time and because of it I'm at risk of being cut off. What can I do?
