These questions being asked are called behavioural based interview questions, and the interviewer is looking for a specific answer from you in each question s/he is asking. Unfortunately, you don't know exactly what s/he is looking for in an answer, so all you can do is answer the questions as honestly and as openly as you possibly can. I can give you examples of what some ideal answers might be, but to answer these questions correctly, you really need to think about some specific examples in your own life of when these situations have occured, and you have been able to mitigate these situations approporiately/successfully.
For example, with the first question, I might provide an answer similar to this:
“We were in the mist of investigating a new benefit program, and I strongly believed that one certain benefit provider was the right choice, based on their product line, presentation and cost. My manager had a personal relationship with another benefit provider he had worked with for a number of years. Ultimately,we ended up doing business with the company my manager selected. I did everything I could do to convince the company that my choice was the right one, but I also had to respect my manager's authority and trust that his decision was right for the company.“
This particular example shows that while I can voice my opinion and provide an intelligent response to a situation, I can also respect authority and that I can work well without causing conflict.
In order to answer these questions you need to take some time to think about some job-specific situations where you have been able to demonstrate the skills they are looking for in these questions. If you can't think of a job-specific example, feel free to being up examples from your home life- that's OK too. Just be sure to use an example that you have actually been through- don't try to make something up.
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